Policies & Agreements

Service Order Agreement

We bill for time spent assisting with/troubleshooting your technical problem regardless of the outcome. Most problems are fixable within the one-hour minimum, but not every situation is the same, and sometimes we will need more time. We may also need to take the computer back to the office and use tools we have available in-house.

If you are not completely satisfied with the results of our visit, please call us. The only way we can address your concern is if we know about it.

If the technician forgot to do something, we understand it can be upsetting. However, as we only charged for the time spent, you were not charged for something we did not spend time on. Call us, and we can set up another appointment to continue where we left off.

When you need to schedule another appointment, call us and speak to a representative. They manage the schedules for the technicians and will happily book another service call for you.

If you need to talk to the technician who did the work, call and speak with our representatives, they can try to connect you or take a message. Our technicians will return your call as soon as possible within a 24-hour window. They may not be available immediately if they are on a service call.

Funds not available – Payments that do not clear processing will be subject to a $15 processing fee.

No-Show Policy – Appointments that the client is not present for will be subject to a $79 No-Show fee

Cancellation Policy – Appointments not canceled with at least 2-hour notice will be subject to a $49 Cancellation fee.

Delinquent Accounts – Accounts in default must be paid in full before any additional services will be given.

Abandoned Property – Any materials left in our possession for more than 30 days will become the property of CompuTech and be salvaged to cover the cost of repairs.

Data Loss Prevention – Please back up your data. We are not responsible for your data in any way. We are not responsible for the cost of replacing your data.

Should you have a problem with hardware purchased from CompuTech
Any hardware provided by CompuTech comes with a 1-year warranty and will be replaced according to our hardware policy below. This does not include any hardware the client purchased from a 3rd party, even if our technician assisted you in your choice. You must call CompuTech first to arrange an appointment. If any service is performed on the designated hardware by parties not associated with CompuTech, the hardware warranty will be considered null and void.

Hardware Warranty Policy

The warranty is valid for one year, starting from the date on the Service Order containing the sale of the hardware and the item’s serial number. The warranty only covers hardware with serial numbers that match those on the service order.

The warranty ensures the buyer that CompuTech will replace defective hardware with the exact model of what was originally purchased. The warranty does not cover damage by misuse, neglect, water damage, fire, flood, riot, war, or acts of God. If the hardware initially purchased is no longer available, CompuTech will, at its sole discretion, replace it with something of comparable value or performance.

Reinstallation will occur at the office. The client may either drop off the computer (where it will be given first priority) or CompuTech will make arrangements to acquire the piece and bring it back to the office for a minimal retrieval fee. An additional drop-off fee will be applied if a drop-off service is requested. If the hardware has malfunctioned due to our improper installation, CompuTech will retrieve the hardware at no additional cost.